Store FAQ
Answers to common questions about licensing, files, and payments. For anything else, get in touch.
Payment methods
We accept payments from Mastercard, Visa, Apple Pay, Google Pay, Link and PayPal. All transactions are processed securely via Stripe.
Placing an order
When placing an order, you can either check out as a guest or create an account. An account lets you keep track of current and previous orders, re-download your files at any time, and access future updates to the collections you own.
Once your order is processed, you'll receive a confirmation email with your order number and download links. If it doesn't arrive within a few minutes, please check your spam folder or contact us below.
All files are digital and available immediately after purchase, both in your account and via your confirmation email.
What you receive
Each collection is delivered as a single ZIP, as high-resolution files, ready to use across brand, web and social. Every purchase includes lifetime access to future updates to that collection.
Licensing
One purchase covers use across personal and commercial projects, including client work. You may use the assets in unlimited projects. You may not resell, redistribute or share the files as-is, or include them in a competing product. For larger teams or specific licensing needs, get in touch.
Refund policy
Due to the digital nature of our products, all sales are final once payment is processed. If you believe a file is faulty or incomplete, contact us within 30 days of purchase and we'll repair, replace or refund at our discretion.
Contact us
hello@ormafoundry.com